Refund policy

Last updated: July 9, 2026

Thank you for shopping with Klyvost. We are committed to providing high-quality pet products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Our Commitment

Customer satisfaction is our priority. If you experience any issue with your order, we encourage you to contact our support team before initiating any dispute or chargeback.

Our support team will work with you to find the most appropriate solution.

2. Return Eligibility

You may request a return within 30 days after receiving your order if the following conditions are met:

  • The item is unused.
  • The item remains in its original condition.
  • All original packaging is included.
  • The item has not been damaged after delivery.
  • Proof of purchase is provided.

Items returned without prior authorization may not be accepted.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

Examples include:

  • Used grooming tools
  • Personal hygiene products
  • Customized or personalized products
  • Gift cards
  • Digital products
  • Clearance or final sale items
  • Products showing signs of misuse

4. Damaged, Defective or Incorrect Items

If your order arrives:

  • damaged,
  • defective,
  • missing parts,
  • or you receive the wrong product,

please contact us within 7 days of delivery.

Please include:

  • your order number;
  • clear photographs of the product;
  • photographs of the packaging;
  • a description of the issue.

Depending on the situation, we may offer:

  • a replacement;
  • a partial refund;
  • a full refund.

5. Lost Packages

If tracking shows that a package has not been delivered within a reasonable timeframe, we will investigate the shipment with the carrier.

If the package is confirmed lost during transit, we may:

  • send a replacement; or
  • issue a full refund.

6. Refund Process

Once your return has been received and inspected, we will notify you regarding the outcome.

If approved, refunds are issued to the original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days, though some banks may take longer.

7. Shipping Costs

Original shipping charges are generally non-refundable unless:

  • we shipped the wrong product;
  • the item arrived damaged;
  • the item is defective;
  • the return results from our error.

Customers are generally responsible for return shipping costs unless otherwise required by law.

8. Exchanges

If you received a defective or incorrect item, we may replace it with the same item, subject to availability.

If the product is unavailable, we may offer an equivalent replacement or a refund.

9. Order Cancellation

Orders may be cancelled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund will be issued.

10. Refused Deliveries

If a customer refuses delivery without contacting us beforehand, any shipping fees, customs charges, or return costs incurred may be deducted from the refund where legally permitted.

11. Customs Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

12. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered:

  • we cannot guarantee cancellation once processing begins;
  • additional shipping costs may apply;
  • we are not responsible for delays or failed deliveries caused by incorrect address information.

13. Chargebacks

We encourage customers to contact us before opening a payment dispute.

Most issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may be disputed with the payment processor.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: contact@klyvost.com

Our customer support team is committed to responding as quickly as possible and assisting you throughout the resolution process.