Terms of service

Last Updated: July 9, 2026

Welcome to Klyvost. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and any purchases made through our online store.

By accessing our website, browsing our catalog, creating an account, or placing an order, you agree to be legally bound by these Terms. If you do not agree with any portion of these Terms, you should discontinue using our website immediately.

1. Acceptance of These Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to your jurisdiction.

These Terms apply to all visitors, customers, users, merchants, affiliates, and any other person accessing this website.

Your continued use of the website constitutes acceptance of any future updates to these Terms.

2. About Our Business

Klyvost operates an online retail store specializing in pet products and accessories designed for dogs, cats, and other household pets.

Our product catalog includes, but is not limited to:

  • Grooming accessories
  • Feeding products
  • Pet toys
  • Travel accessories
  • Pet beds
  • Leashes
  • Training accessories
  • Home pet essentials

Some products are fulfilled through carefully selected third-party logistics and supplier partners.

We continuously work to provide practical, affordable, and reliable products while maintaining high standards of customer service.

3. Eligibility to Use Our Website

You represent and warrant that:

  • You are at least the age of majority in your jurisdiction.
  • Any information submitted to us is accurate and complete.
  • You will not use our website for any unlawful purpose.
  • You will not interfere with the security or operation of the website.
  • You will not attempt unauthorized access to our systems.

Any misuse of the website may result in suspension or permanent restriction of access.

4. Product Information

We strive to ensure that all product descriptions, specifications, pricing, dimensions, compatibility information, colors, and images are presented as accurately as possible.

However:

  • Product colors may vary depending on screen settings.
  • Minor manufacturing differences may occur.
  • Packaging may change without prior notice.
  • Product availability may change at any time.

We reserve the right to update product information whenever necessary.

5. Pricing and Payments

All prices displayed are subject to change without notice.

We reserve the right to:

  • Modify prices;
  • Correct pricing errors;
  • Cancel orders containing obvious pricing mistakes.

Payment must be successfully authorized before an order is accepted.

Accepted payment methods are displayed during checkout.

Fraud prevention measures may require additional verification before payment is accepted.
                                                                                                                                                    

6. Orders, Verification and Fraud Prevention

Submitting an order through our website constitutes an offer to purchase our products but does not automatically guarantee acceptance of that order.

We reserve the right, at our sole discretion and in accordance with applicable laws, to refuse, limit, delay, or cancel any order before shipment for legitimate business or security reasons.

To protect our customers, our business, and the integrity of our payment systems, every order may be subject to internal security screening and verification procedures before it is processed or shipped.

We may request additional information from a customer if necessary, including but not limited to confirmation of billing information, shipping information, identity verification where appropriate, or other documentation reasonably required to verify the legitimacy of the transaction.

Orders may be delayed, placed on hold, or cancelled if we reasonably believe that a transaction:

  • may involve unauthorized use of a payment method;
  • may involve stolen or compromised payment credentials;
  • contains inconsistent billing or shipping information;
  • appears to have been placed using false or misleading customer information;
  • presents a significant risk of fraud based on our internal review or information provided by our payment processors or fraud detection systems;
  • violates these Terms of Service or applicable laws.

For security reasons, we are not obligated to disclose the specific criteria or methods used to evaluate potentially fraudulent transactions.

If an order is cancelled before shipment due to security concerns or suspected fraudulent activity, any successfully captured payment will be refunded to the original payment method in accordance with our payment processor's procedures.

Customers agree to cooperate with any reasonable verification requests intended to protect both parties from unauthorized or fraudulent transactions.

Repeated fraudulent attempts, abuse of payment systems, chargeback fraud, identity theft, or any other unlawful activity may be reported to the appropriate financial institutions, payment processors, card networks, or competent authorities where permitted or required by applicable law.

Nothing in this section limits any mandatory consumer rights provided under applicable law.
                                                                                                                                                    

7. Shipping and Delivery

Estimated delivery times are provided for convenience only.

Actual delivery may vary because of:

  • Carrier delays;
  • Customs processing;
  • Weather conditions;
  • High seasonal demand;
  • Supplier processing time.

We are not responsible for delays outside our reasonable control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

9. Intellectual Property

All content available on this website—including text, graphics, logos, product layouts (where original), icons, images, branding, and website design—is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent, except where otherwise permitted by law.

10. User Conduct

You agree not to:

  • Violate any applicable law;
  • Submit false information;
  • Attempt unauthorized access to our systems;
  • Upload malicious software or code;
  • Interfere with the operation or security of the website;
  • Misuse customer support services.

Failure to comply may result in termination of access.

11. Third-Party Services

Our website may integrate or link to third-party providers such as payment processors, shipping carriers, analytics providers, or other external services.

These services operate under their own terms and privacy policies. We are not responsible for the content, availability, or practices of third-party services.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and all products and services are provided on an "as available" and "as is" basis.

While we make reasonable efforts to ensure accuracy and reliability, we do not guarantee uninterrupted operation of the website or that it will always be free from technical issues.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by law, Klyvost shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website or products.

Our total liability relating to any order shall not exceed the amount paid by the customer for that specific order, except where a greater liability is required by applicable law.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you acknowledge that your personal information will be collected, processed, and stored in accordance with that policy.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon publication on this website unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by the applicable laws governing the operation of our business, without prejudice to any mandatory consumer protection rights that may apply in the customer's country of residence.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Klyvost

Email: contact@klyvost.com

We are committed to responding to customer inquiries as promptly as reasonably possible.